+44 (0) 1803 407 407
FAQ's
How do I know I’m getting good value?
Clients suspect that the quality may not be as good as our competitors who may charge 3 times as much for exactly the same.
There’s no magic involved in our low pricing. We keep tight control of our costs and pass our savings onto our clients.
Warranty
All systems come complete with a full 5 Year manufacturers warranty (In the unlikely event that you should require it!) For further details, please call.
How soon can I have my stand?
Turn around times vary so please check when ordering.
Many standard products are made to order but typically we aim to deliver between 1-7 working days.
If you have less time let us know we will try our best to help you.
What quality are your graphics?
Graphics are printed at high resolution, near photo quality (1440 dpi) onto 175 & 300 micron Opal Jet tear-resistant film not paper.
Unlike some suppliers we laminate our prints with a matt finish, scuff resistant film to ensure greater durability against moisture, finger marks and scratches (total graphic thickness to approximately between 225 & 450 micron depending on the product).
Do you export?
Yes we regularly ship order to the USA and Europe. Please contact us for a for more details.
How can I pay?
By Debit card, Credit card, Cheque or Bank transfer (we do NOT except American Express). Payment is required at time of order.
Accounts are not normally available, however if you wish to open an account please call to discuss details.
ARTWORK
Can you design it for me?
Yes. We have a High Street Design Studio with fully qualified designers on hand for photography, illustration & typography. We are also on hand to assist if are unsure of how to supply your artwork. All you have to do is call for help and advice.
What do I need to supply?
Artwork ready to print (see artwork guides), a colour printed visual image, any colour reference you want us to get close to.
If we only have the disk we have no idea what we should be printing. If something is missing from your file it will be missing from the finished graphic!
If we are designing the stand for you please call to discuss.
MAC or PC?
We prefer MAC but can work from PC please call us a discuss requirements.
Can you match colours?
Each printer prints colour differently so the only way to get a true indication is to have a machine proof. We cannot be held responsible if you don’t have a proof. It is not always possible to match pantone colours using CMYK printers.
Our printers and media are carefully calibrated but if no colour proof is provided we can only print what is supplied on disk. If you give us a colour reference and we can’t get close we will tell you. If colour is critical please supply a reference and ask for a proof.
If you have any other questions please call on 01803 407407 or email us on info@spotonnet.co.uk
